During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) In this secure area, your information will be encrypted and processed by an official employee of Filterpros.com. But if you would like to submit your credit card information over the phone, simply contact one of our representatives at 888.949.8883 and someone will assist you.

You can pay for your order by check, money order, or by credit card (Visa, Master Card,Discover, or American Express). 

You'll find that we are VERY FAST! In fact, there's nobody faster! Most orders should reach you within a week to ten days (sometimes faster) after your order is placed. 

Filterpros.com's careful packing and sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that an order is lost or damaged. But the delivery folk can lose a package and their machines can mangle them from time to time. If that happens, Filterpros.com runs a quick trace if the package is lost. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters to your satisfaction.

Yes, and that means your order is guaranteed. Lost or damaged items are replaced or, if they can't be replaced, you get a full refund.

Nope! Any info you provide is used by Filterpros.com only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, read our Privacy Statement.

Sure! If you see it in on another website, in a catalog, or anywhere else, Filterpros.com can get if for you. Please visit the Special Requests section of the site and complete the form.