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    Dear %FIRSTLASTNAME%,

    I'm Miriam.... customer service at Filterpros.com

    The powers that be brought to my attention that you may have had difficulty with our website.

    I noticed that this was in your cart

    %PRODUCTLINKS%

    Maybe the phone rang, the bathtub overflowed or your house caught fire? Just as you were ready to place the order---totally understandable.

    But maybe our website didn't do the best job helping you check out?

    So I'm going to give you the phone number for the owner of the company.  Jim
       If you've already talked with him...nevermind.

    Here's Jim's direct line 520-282-4060 (yes he does answer the phone—unless he's in the warehouse packing orders, in which case he will return your call.)

    We promise to give you the best customer service and not annoy you!!

    Go ahead and call Jim