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    How do I know it's safe to submit my credit card number?
    During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) In this secure area, your information will be encrypted and processed by an official employee of Filterpros.com. But if you would like to submit your credit card information over the phone, simply contact one of our representatives at 520-282-4060 and someone will assist you.

    What methods of payment does filterpros.com.com accept?
    You can pay for your order by check, money order, or by credit card (Visa, Master Card,Discover, or American Express).

    How fast can Filterpros.com get my order to me?
    You'll find that we are VERY FAST! In fact, there's nobody faster! Most orders should reach you within a week to ten days (sometimes faster) after your order is placed.

    What happens if my order is lost or damaged?
    Filterpros.com's careful packing and sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that an order is lost or damaged. But the delivery folk can lose a package and their machines can mangle them from time to time. If that happens, Filterpros.com runs a quick trace if the package is lost. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters to your satisfaction.

    Is my order insured?
    Yes, and that means your order is guaranteed. Lost or damaged items are replaced or, if they can't be replaced, you get a full refund.

    Will Filterpros.com sell my name and address to other companies?
    Nope! Any info you provide is used by Filterpros.com only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, read our Privacy Statement.

    Can I order items that are not found in your website?
    Sure! If you see it in on another website, in a catalog, or anywhere else, Filterpros.com can get if for you. Please visit the Special Requests section of the site and complete the form.