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Security & Privacy & Terms

SSL Certificates:

At Filterpros.com, we understand your concerns about security and privacy. We protect sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software,  which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using Microsoft Internet Explorer 3.0 or higher, Netscape Navigator 2.0 or higher, or America Online 3.0 or higher.Cookies:

Why we use Cookies:

When you visit filterpros.com, we send you back a cookie- a list of data which enhances your shopping convenience. This information is only available to be sent back to the computer that sent it to you so that you can create a list of those items you are purchasing

The "Help" portion on the toolbar of most browsers will tell you how to delete your computer's cookies or how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of the filterpros.com website, and we recommend that you leave the feature turned on.

Privacy:

Filterpros.com is deeply committed to keeping your information secure. We use the information you share with us to fulfill your order or inquiry and to keep you up-to-date on the status of your order. Filterpros.com will automatically inform you via email of the completion of your order the moment it is shipped out to you.

The financial institution processing your payment may send us supplemental information if a problem is encountered while completing your transaction. Likewise, the shipping carrier may send us supplemental information if a problem is encountered during/with delivery. This information is used only in processing your order(s) from filterpros.com.

Information Tracked Automatically:

When you log onto the Internet, your computer connects to your Internet service, declaring its on-line presence by requesting an IP (Internet protocol) address-- sort of like asking for an assigned seat in an electronic classroom. Your Internet service's computer responds by placing you at a particular set for the session. Some providers assign you a permanent or "static" IP address, but most use temporary ones. This helps assure your privacy, because it's difficult-to-impossible to collect personal information about you via a temporary address.

Our site keeps a general list of visitors' IP addresses. This gives us broad, generic information such as how many AOL® users log onto Filterpros.com, and it helps us maintain filterpros.com's compatibility with many different Internet services.

filterpros.com records browser types and versions so we can answer questions such as, "How many of our visitors were using Internet Explorer 4.0® last month?" That tells us what portions of our site visitors can and can not use, motivating us to keep our web site up to date.

We record how many people visit each page on our site. This helps answer questions such as, "What items or pages are drawing a lot of interest this month?"

We may also record which site or search engine referred you to filterpros.com. This information enhances your shopping experience: images look better, pages load more quickly, and filterpros.com remains compatible with more browsers and systems.

You can visit most of the pages on Filterpros.com without ever telling us who you are. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.

When you purchase a product, subscribe to a service, register to receive mailings, or participate in promotions, you are asked to provide certain information about yourself. This may include some or all of the following: your name, shipping/billing address, telephone number, e-mail address, credit card information. We also maintain a record of your online product purchases. Without providing the above information, you may be unable to order products or access certain services.

We use the personal information about you for internal purposes, such as confirming and tracking your order. We do not sell, rent or share e-mail addresses with any third parties.

We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, Filterpros or to others. We may also disclose personal information when we believe the law requires it.

E-Mail:

If you purchase something from us, we send out a reminder to change your water filter at the end of the manufactures recommended product life cycle. (Usually each 6 months) If you wish to be removed from our e-mail list, you may call 1-888-949-8883.

Reguarding Children:

We take special care to protect the safety and privacy of children. Our site is for general audiences and we do not permit children under the age of 18 to purchase products. If you are under 18 you may purchase from Filterpros.com only with the involvement of a parent or guardian.

Links to other sites:

Our site contains links to web sites owned and operated by third parties, over which we have no control. Privacy policies on such linked sites may differ from our own. If you have concerns, please read the privacy policy of a linked site before divulging any personal information.

Policy changes:

If we decide to change our policy in whole or in part, we will inform you by posting a notice on our web site. The new policy will apply to all current and past users of our web site and will replace any prior policies. This policy was posted in July 2005.

Pricing errors:

We reserve the right to correct pricing and shipping errors and typos.